What is the delivery time for UK orders?

Delivery-UK is one to two working days. 98% of the cowhide rugs will be delivered Next Working Day.

Can I have my parcel delivered to a DPD access point?

Yes, if no one is available to receive the parcel, we can deliver it to a DPD access point near your place where you have flexible hours to collect the item. Drop us an email and let us know.

Will I receive a tracking number for my order?

Yes, once you place your order, we will email you the tracking number.

What courier services are used for dispatch?

The cowhide will be dispatched through DPD or Royal Mail.

Is a signature required upon delivery?

Yes, delivery will require a signature.

Where are the items in stock?

All the items are in stock in London UK based in Twickenham.

What is the claim period for non-delivery?

All claims for non-delivery must be made within 4 days of placing the order.

Can I get same day delivery?

Yes, same day delivery for London and Near London is available upon request for £35.

Can I get delivery outside the United Kingdom?

Regrettably, we are unable to deliver outside the United Kingdom due to the associated customs duties and postage charges.

What is the return policy?

We offer a 'no questions asked' money back guarantee. Returns must be made within 14 days of receipt, and the buyer is responsible for return delivery costs.

Are cowhides considered defective if they have marks or imperfections?

Cowhides are natural products and may have slight marks or imperfections, which are part of the unique character of the hides and should not be considered defects.

How do I complete a return?

Email us at info@cowhiderugslondon.co.uk. Returns should be sent on a signed-for service with your name and order number, in their original condition, and unused.

How long does it take to receive a refund after returning an item?

Once we receive and inspect the item, we aim to refund your original purchase price within 3 days.

Who should I contact for questions about courier services?

Please contact us or send a text to 075 4442 4443.

Nationwide Shipping & Returns

SHIPPING & DELIVERY

Free UK Nationwide Delivery for Cowhide Rugs

We offer fast, reliable nationwide delivery across the entire United Kingdom.

Delivery Timeframe: 1 to 2 working days across the UK.
Dispatch & Collection: Royal Mail collects directly Monday through Friday at 9:00 AM. Over 98% of orders arrive the next working day.
Tracking & Signature: Orders are dispatched via DPD or Royal Mail with full tracking and signature required upon delivery.
Warehouse Location: All items are in stock and dispatched from our London UK warehouse in Twickenham.

Flexible Delivery & Special Requests

DPD Pickup Points: If you are away during delivery, request a nearby DPD Access Point pickup by emailing us.
Same Day London Delivery: Available for London and surrounding areas for £35 (upon request).

Important Shipping Policies

Delivery Estimates: Delivery dates are non-guaranteed estimates due to third-party courier schedules.
Claims for Non-Delivery: Must be submitted within 4 days of placing your order.
International Shipping: We currently ship within the United Kingdom only. We do not deliver internationally due to customs and postage fees.

Return & Refund Policy

Unique Natural Characteristics

Please note that natural cowhide and sheepskin products feature unique natural variations in pattern, color, shape, and tone. These natural characteristics are what make every piece one-of-a-kind and are not considered manufacturing defects.

14-Day Money-Back Guarantee

We want you to love your rug as much as we loved selecting it! If for any reason you are not completely satisfied with your purchase, you can return it within 14 days of delivery for a full refund or exchange.

Return Eligibility

Contact Us: Email us at Info@cowhiderugslondon.co.uk with your order number and whether you would prefer a refund or an exchange.

To be eligible for a return:

The item must be unused, unwashed, and in the exact same condition as received.
It must be returned in its original packaging (or equivalent protective wrapping) to prevent damage during transit.
The address for the return: Cowhide Rugs London, 24 Shaftesbury Way, Twickenham, TW2 5RP

5. Return Shipping Costs

Customers are responsible for paying their own return postage costs.
We recommend using a trackable courier service (such as Royal Mail Tracked, and sign for with insurance coverage to ensure your item reaches us safely. Once your return is received and inspected, we will notify you by email. Approved refunds will be processed back to your original payment method within 3 to 5 business days.